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FAQ

What is Soft Play?

Soft play is a mobile play area designed with equipment that is soft and padded. This gives little ones a safe area to play, create, explore and practice their gross motor skills, all while having FUN. It can includes ball pits, slides, blocks and much more. Our set ups can be used both indoors or outdoors. 

What age group is the soft play appropriate for?

Our equipment is designed for children 6 months to 4 years. 

How do I save my date?

Please start by filling out our Inquiry Form found here. A $75 NON-refundable retainer and a signed contract/waiver is required in order to secure your reservation. Your date is NOT secured until the needed items are returned. 

Where can you set up?

We can set up in residential homes and venues.  Both indoors and outdoors. At this time we do not set up in parks.  

How much space does the soft play set up need?

We need a minimum 10x10 or 8x12 floor space. We can accommodate if needed but the larger the area the better for children to play and move. 

How does delivery work?

We will arrive 1-3 hours ahead of your event start time and will be in frequent communication the week of.  A working elevator must be on site if set up is not on the main level. Our set up time will not take away from your 4 hour rental time.

What happens in the event of inclement weather?

Our number one priority is safety and that takes into consideration the weather. If your event is outdoors please have an indoor PLAN B option.  We will NOT set up if there is any chance of rain in the forecast. No exceptions.

What if I need to re-schedule or cancel my reservation?

We understand that things happen. Rescheduling your event is complimentary if done at least 1 week before the original reservation  date. If you need to cancel you may do so one week in advance but will forfeit your $75 retainer. 

Can I rent my package for longer than 4 hours?

Yes, we charge $50 per hour for additional time. Each package comes with 4 hours of fun.  

Why is Face-paint not allowed?

Face-paint will permanently stain and damage our equipment. We are unable to service events that will have Face-paint in attendance. Damaged equipment will result in a charge. 

How often is the equipment cleaned?

We clean our equipment after every use. Each set is only rented once per day to ensure proper cleaning every time.

 

What areas do you service?

Prosper, Celina, Frisco, Plano, McKinney, Melissa,  Allen, Little Elm, Aubrey, The Colony, North Dallas and surrounding areas. Feel free to email us or DM us on Instagram regarding your event location and we would be happy to help.  

Call 

(469) 296-8570

Email 

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